Useful Resources
As a TRA, one of our main roles is to help our community connect with the right people in Southwark Council. To make this easier, we’ve put together a list of useful resources and contacts, which you’ll find below​​
Repairs
Emergency repairs
Call 0800 952 4444 or 020 7525 2600​
If you have a leak from a neighbouring property, choose option one for repairs, then option three for leaks from above.
If you smell gas / have a carbon monoside leak call 0800 111 999
Non-emergency repairs​
Log a request online via Southwark Council’s website. Residents can also email in repair requests (with photos where appropriate) to repairs@southwark.gov.uk
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Monthly estate inspection walkabouts​
Members of the Committee attend Southwark Council’s monthly estate inspection walkabouts. If you have an issue or concern about maintenance of the building that you’d like the Committee to raise, please let us know by email at alberta.tra@gmail.com
Cleaning / fly tipping
Cleaning of communal areas
Cleaning of the estate is overseen by Southwark Council’s Environment and Leisure team, and is paid for by residents through the service charge (for leaseholders) or rent (for tenants).
if you are not happy with the cleaning, or feel that is an area the team are not covering, please contact:
Teresa Rodrigues Area Supervisor, Environment and Leisure, Southwark Council Teresa.Rodrigues@southwark.gov.uk
Fly tipping
Report fly tipping via the ‘FixMyStreet’ tool: https://report.southwark.gov.uk/
Southwark Council Contacts
Resident Services Officer (temporary)
Shaughn Malcolm
Shaughn.Malcolm@southwark.gov.uk
07960368168
020 7525 1485
Communal Repairs Technical Officer
Marie Osborn
Marie.Osborn@southwark.gov.uk
020 7525 2013
Southwark Ward Councillors
Ward Councillors are elected representatives of your area. They have a responsibility to communicate council policies and decisions, and are often helpful should you need to escalate an issue with staff at Southwark Council.
Search the Southwark Council website to find out who your Ward Councillors are.
Antisocial behaviour
If someone is injured, being threatened or in danger, always call 999.
You have the right to live peacefully in your home. ​
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To report Anti-social behaviour you can:
report it via Southwark Council online
call 020 7525 5777
report it online to the police or call them on 101
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You should also report fly-tipping, graffiti, and damaged pavements or street lighting using Southwark Council’s online forms.
There is also a Southwark Council team for investigating noise. Find out how to report noise disturbances.​​
For criminal activity (eg drug-taking, theft) please contact Met Police online or via 999 or 101. You can find out more about the Met's work in the local area via Met Engage​
Leasehold concerns
The Leasehold Advisory Service is a Government-funded independent advice for residential leaseholders. Their website contains answers to many common questions and offer free 15-minute phone consultations with legal experts if you have a concern you need advice on.
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Citizens Advice are happy to consult on individual issues:
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Outline issues in an email to LHolders@citizensadvicesouthwark.org.uk
Or call 0207 237 9532 to leave a voicemail
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Citizens Advice Southwark have compiled options for challenging major works charges: